Effective Date: 25 October 2024
We strive to ensure your satisfaction with our products. If you are not completely satisfied, we offer the following return and refund policy.
1. Return Eligibility
1.1. Items must be returned within 7 days of purchase.
1.2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.3. An unboxing video is required as proof for returns. The video should clearly show the unopened package, the condition of the item upon unboxing, and any visible defects or damage.
1.4. Items that cannot be returned include but are not limited to customer errors in selecting sizes, damage due to shipping errors, natural disasters and other unforeseen events.
2. Refund Process
2.1. To initiate a return, please contact us at info@outshirt.id with your order number, unboxing video, and details about the product you wish to return.
2.2. Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
2.3. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-14 business days.
3. Exchanges
3.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@outshirt.id with an unboxing video showing the defect or damage.
4. Shipping Costs
4.1. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
4.2. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
5. Contact Information
If you have any questions about this policy, please contact us at:
Email: info@outshirt.id